Base Technical Support (1 token)

Prix 1,02 €

Disponibilité :    En stock

Quick Overview

Base Technical Support (1 token)

Welcome to Technical Support

Help in Mastering Your Computer and Our Online Services

We are committed to providing you with a flawless user experience, whether you are browsing our website or using your own computer. Our technical support team is here to help you resolve any issues you may encounter and to help you better understand how to effectively use the technologies at your disposal.

What do we offer?

  • Help with Computer Usage
  • Explanations on the functioning of operating systems like Windows, macOS, and Linux.
  • Assistance for installing and uninstalling software.
  • Tips for secure Internet usage and for protecting your data.
  • Support for Websites
    • Help with website navigation: how to create an account, how to place an order, etc.
    • Resolution of connection and access issues to the website.
    • Explanations on how to make the most of the website's features.
  • Tutorials and Guides
    • We also offer a variety of online tutorials and guides to help you get familiar with your computer and websites.

We are here to assist you at every step of your digital experience. Feel free to contact us with any questions or concerns.

The operation is simple: we set a number of tokens with you. This number defines the cost of the service! It's simple, it's fast, it's transparent.

The Technical Support Team

Technical Support Terms of Use

Welcome to our technical support service. Before taking advantage of our services, it is important to familiarize yourself with the following terms of use:

Service Availability

Our technical support team is available from Monday to Friday, 8:00 AM to 6:00 PM UTC+4, unless otherwise specified. However, response times may vary depending on the volume of requests.

Scope of Services

We offer assistance with operating systems like Windows, macOS, and Linux, as well as help with installing and uninstalling software, and website navigation. We are not responsible for issues beyond our scope, such as hardware failures or issues related to your internet service provider.

Privacy and Security

We take privacy and security very seriously. All data shared with our team is securely stored and will never be shared with third parties without your explicit consent.

Pricing and Payment

Service fees are determined based on the number of tokens agreed upon with you. Payments are made on the website via credit card.

Use of Tutorials and Guides

Access to our online tutorials and guides is included in our service. These resources are intended for your personal use and may not be distributed without our written permission.

Limitation of Liability

Our team will do its best to solve your problems. However, we cannot guarantee that all problems will be resolved. We are not responsible for any indirect or consequential damages resulting from the use of our service.

Refund Requests

Any refund requests must be made by email and addressed to our customer service. Upon receipt of your request, we commit to processing it within 48 hours.

Third-Party Services Clause

The Parties acknowledge and agree that may engage third-party service providers to perform some or all of the services under this Agreement.